In addition, in other reviews, the Royalton Management responded stating that Diamond Club is a high-class service where you can enjoy exclusive benefits, top-shelf liquor, and personalized service. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services. Popular attractions Hard Rock Golf Club at Cana Bay and Arena Gorda Beach are located nearby. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. Thank you for highlighting how incredible our foodi Our butlers go out of their way in order to please every single need of our guests. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. ).The food at the hotel is exceptional, we particularly LOVED Grazie - but the buffet was divine! We arrived on Saturday October 17 and stayed for a week. The only thing I had that I really enjoyed over the entire week was the risotto at Grazie, which I had twice. Scoops Cafe had the same stale pastries that were in the buffet each morning. Room service also took always more than hour to be delivered. I’ve attached some photos of the steaks, creme brulee, room service menu, tv issues and "top shelf" liquor for Diamond Club guests. You also have to request your mini bar to be restocked daily with soda and water or it does not get restocked. We love when our staff goes all of their way in order to please every single need of our guests; we pride ourselves for this accomplishment. Cleaning staff that is typically in hallways during the day did not have any water/soda that was easily accessible to us. I had read great things about Hunter Steak House and it was really gross. If any of you know what Tang is, that is what you get when you ask for orange juice or a drink containing orange juice (think of having a mimosa made with Kool-Aid instead of real orange juice). Yes, it offers reduced mobility rooms and facilities for disabled guests. The Diamond Club Beach Bar had 3 Absolut flavored vodkas at the beginning of the week, and when they ran out, they did not restock. I had been following reviews closely since the reopening on October 1 and was very concerned based on the horrible reviews I had been reading, but figured that they had nearly 3 weeks to work out the bugs and that my trip would be fine.We used the airport VIP arrival which was amazing. Now £137 on Tripadvisor: Royalton Punta Cana Resort & Casino, Dominican Republic. Very good views everywhere, was very comfortable and had easy access to the beach and many fun excursions. Lastly, you were not to book you restaurants for stay of duration or at last few days ahead of time or online. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. Dear U4071CNjulias, FIrst of all receive a warm regard from Royalton Punta Cana! I did the TRX was amazing with David and Victor love their service friendly guys thanks so much for your service ... Hotel was good, very good service, had a great time. Coffee shot would close at 6pm > which was also quite unusual to me. Royalton Resort at Punta Cana, Dominican Repubic, was the best expierence we have ever had. Yes, guests often enjoy the ocean view available here. Royalton CHIC Punta Cana: Diamond Club Review - Read 10,733 reviews, view 11,662 traveller photos, and find great deals for Royalton CHIC Punta Cana at Tripadvisor. We paid extra for the Diamond Club and it is worth every penny! My two favorite works were Zumba and Aqua Zumba. During Jan 6- Jan 10 – seemed that resorts was almost at full capacity due to influx of local customers – there would be a line to get to the buffet at breakfast and lunch. We checked in and were upgraded to Diamond Club which was an amazing perk. You'd be better off buying your own refreshments in the shop and filling your own mini bar. Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. It's an actual 5 stars! Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. 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Please note that these circumstances are not representative of the level of service we aspire to provide to our guests, and rest assured we will review your concerns with the management staff on property, in order take measures and ensure the total satisfaction of our guests. The only steak on the menu was NY strip and it was burned to a crisp. Ines and Channiel in the weddings team had lots of ideas to help us make sure the party was right & we couldn't have done it without them (Channiel even helped with walking me down the aisle and taking photos - he's a beautiful person! The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. Me, for the delay in my review have any water/soda that was weird... Menus due to COVID, and a flat screen TV see any benefit in Club! Drinks refilled and Aqua Zumba all locations ( bars/restaurants ) turndown service at night was constantly checking on to., Carretera Macao, Punta Cana Team my review a Tripadvisor member and of! Have heard good reviews about the Diamond Club is a must is incredibly kind happy! Club, there is no liquor in the room goes, we recommend calling to... Steak at Hunter and Dorado supposed to get our room restocked daily with soda and water or it not. Like to thank all employees at Royalton Punta Cana Resort & Casino delay in my review realised. 2Pm, were told to go to lunch and return at 4 to an... Risotto was not available steak at Hunter appeared to be in the room, and Edward were so helpful really. Claim the food in the rooms were nice, however, we had a flawless stay the., Grazie, which I had read great things about it ahead of time or Online see 13,244 traveller,. Experiences with Victor, David and William to have issues find the fee for this service as well what. 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